Each complaint is also an opportunity. The Complaints Office provides contact points – both in the departments as well as at the central university level – to which students can turn in cases of conflict or if they wish to make a complaint or suggestion for improvement in the area of teaching and studies.
As a rule, the Complaints Offices in the departments are the first port of call for problems in the area of teaching and studies. However, should there be reasons why the complaint cannot be handled in the department or if it is a matter that concerns several departments or the university as a whole, students may contact the Central Complaints Office.
There are contact persons in all departments and institutes to deal with your complaints. You can get in touch with the Complaints Office in the departments if you have a complaint or question or would like to make a suggestion for improvement.
The Complaints Offices in the departments often work closely together with the Dean’s Offices and in most cases are the departments’ Academic Coordinators at the same time. This means that they have a very good general overview as well as detailed knowledge about the respective degree programs and can handle complaints quickly. If you prefer not to contact the Complaints Offices in the departments, Central Complaints Office is also at your disposal.
Central Complaints Office is the responsibility of the Department of University Development and Organization and mediates above all where problems are either cross-department or no cooperative solutions have so far been successful.
On the basis of the complaints and suggestions received, the University introduces measures to improve the organization of studies in order to ensure long-term academic quality. Central Complaints Office reports annually to the Rectorate and the Senate on the complaints received and proposes improvements. The complaints are anonymized for the report so that they cannot be traced back to the persons involved.
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Location & approach
The campus of TU Dortmund University is located close to interstate junction Dortmund West, where the Sauerlandlinie A 45 (Frankfurt-Dortmund) crosses the Ruhrschnellweg B 1 / A 40. The best interstate exit to take from A 45 is “Dortmund-Eichlinghofen” (closer to South Campus), and from B 1 / A 40 “Dortmund-Dorstfeld” (closer to North Campus). Signs for the university are located at both exits. Also, there is a new exit before you pass over the B 1-bridge leading into Dortmund.
To get from North Campus to South Campus by car, there is the connection via Vogelpothsweg/Baroper Straße. We recommend you leave your car on one of the parking lots at North Campus and use the H-Bahn (suspended monorail system), which conveniently connects the two campuses.
TU Dortmund University has its own train station (“Dortmund Universität”). From there, suburban trains (S-Bahn) leave for Dortmund main station (“Dortmund Hauptbahnhof”) and Düsseldorf main station via the “Düsseldorf Airport Train Station” (take S-Bahn number 1, which leaves every 15 or 30 minutes). The university is easily reached from Bochum, Essen, Mülheim an der Ruhr and Duisburg.
You can also take the bus or subway train from Dortmund city to the university: From Dortmund main station, you can take any train bound for the Station “Stadtgarten”, usually lines U41, U45, U 47 and U49. At “Stadtgarten” you switch trains and get on line U42 towards “Hombruch”. Look out for the Station “An der Palmweide”. From the bus stop just across the road, busses bound for TU Dortmund University leave every ten minutes (445, 447 and 462). Another option is to take the subway routes U41, U45, U47 and U49 from Dortmund main station to the stop “Dortmund Kampstraße”. From there, take U43 or U44 to the stop “Dortmund Wittener Straße”. Switch to bus line 447 and get off at “Dortmund Universität S”.
The AirportExpress is a fast and convenient means of transport from Dortmund Airport (DTM) to Dortmund Central Station, taking you there in little more than 20 minutes. From Dortmund Central Station, you can continue to the university campus by interurban railway (S-Bahn). A larger range of international flight connections is offered at Düsseldorf Airport (DUS), which is about 60 kilometres away and can be directly reached by S-Bahn from the university station.
The H-Bahn is one of the hallmarks of TU Dortmund University. There are two stations on North Campus. One (“Dortmund Universität S”) is directly located at the suburban train stop, which connects the university directly with the city of Dortmund and the rest of the Ruhr Area. Also from this station, there are connections to the “Technologiepark” and (via South Campus) Eichlinghofen. The other station is located at the dining hall at North Campus and offers a direct connection to South Campus every five minutes.
The facilities of TU Dortmund University are spread over two campuses, the larger Campus North and the smaller Campus South. Additionally, some areas of the university are located in the adjacent “Technologiepark”.