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Complaints Office

Two giant red coghweels on the North Campus © TU Dortmund

Each complaint is also an opportunity. The Complaints Office provides contact points – both in the faculties as well as at the central university level – to which students can turn in cases of conflict or if they wish to make a complaint or suggestion for improvement in the area of teaching and studies.

As a rule, the Complaints Offices in the faculties are the first port of call for problems in the area of teaching and studies. However, should there be reasons why the complaint cannot be handled in the faculty or if it is a matter that concerns several faculties or the university as a whole, students may contact the Central Complaints Office.

Decentralized Complaints Office

There are contact persons in all faculties and institutes to deal with your complaints. You can get in touch with the Complaints Office in the faculties if you have a complaint or question or would like to make a suggestion for improvement.

The Complaints Offices in the faculties often work closely together with the Dean’s Offices and in most cases are the faculties’ Academic Coordinators at the same time. This means that they have a very good general overview as well as detailed knowledge about the respective degree programs and can handle complaints quickly. If you prefer not to contact the Complaints Offices in the faculties, Central Complaints Office is also at your disposal.

Faculty of Mathematics

Faculty of Physics

Faculty of Chemistry and Chemical Biology

Faculty of Computer Science

Faculty of Statistics

Faculty of Biochemical and Chemical Engineering

Faculty of Mechanical Engineering

Faculty of Electrical Engineering and Information Technology

Faculty of Spatial Planning

Faculty of Architecture and Civil Engineering

Faculty of Business and Economics

Faculty of Education, Psychology and Sociology

Faculty of Rehabilitation Sciences

Faculty of Human Sciences and Theology

Faculty of Cultural Studies

Faculty of Arts and Sports Sciences
 

Central Complaints Office

Central Complaints Office is the responsibility of the Department of University Development and Organization and mediates above all where problems are either cross-faculty or no cooperative solutions have so far been successful.

On the basis of the complaints and suggestions received, the University introduces measures to improve the organization of studies in order to ensure long-term academic quality. Central Complaints Office reports annually to the Rectorate and the Senate on the complaints received and proposes improvements. The complaints are anonymized for the report so that they cannot be traced back to the persons involved.

Aerial photo of the North and South Campus © Peter Sondermann

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Location & approach

The campus of TU Dortmund University is located close to interstate junction Dortmund West, where the Sauerlandlinie A 45 (Frankfurt-Dortmund) crosses the Ruhrschnellweg B 1 / A 40. The best interstate exit to take from A 45 is "Dortmund-Eichlinghofen" (closer to Campus Süd), and from B 1 / A 40 "Dortmund-Dorstfeld" (closer to Campus Nord). Signs for the university are located at both exits. Also, there is a new exit before you pass over the B 1-bridge leading into Dortmund.

To get from Campus Nord to Campus Süd by car, there is the connection via Vogelpothsweg/Baroper Straße. We recommend you leave your car on one of the parking lots at Campus Nord and use the H-Bahn (suspended monorail system), which conveniently connects the two campuses.

TU Dortmund University has its own train station ("Dortmund Universität"). From there, suburban trains (S-Bahn) leave for Dortmund main station ("Dortmund Hauptbahnhof") and Düsseldorf main station via the "Düsseldorf Airport Train Station" (take S-Bahn number 1, which leaves every 20 or 30 minutes). The university is easily reached from Bochum, Essen, Mülheim an der Ruhr and Duisburg.

You can also take the bus or subway train from Dortmund city to the university: From Dortmund main station, you can take any train bound for the Station "Stadtgarten", usually lines U41, U45, U 47 and U49. At "Stadtgarten" you switch trains and get on line U42 towards "Hombruch". Look out for the Station "An der Palmweide". From the bus stop just across the road, busses bound for TU Dortmund University leave every ten minutes (445, 447 and 462). Another option is to take the subway routes U41, U45, U47 and U49 from Dortmund main station to the stop "Dortmund Kampstraße". From there, take U43 or U44 to the stop "Dortmund Wittener Straße". Switch to bus line 447 and get off at "Dortmund Universität S".

Dortmund Airport offers flights to several destinations in Central Europe. There are regular connections to Katowice, Kraków, London and Munich. For the approximately 20km-trip from Dortmund Airport to TU Dortmund University, you can use a shuttle bus to the railway Station "Bahnhof Holzwickede", from which trains depart to Dortmund main station (please visit Verkehrsverbund Rhein-Ruhr for more information). Normally, the fastest way is to catch a taxi at Dortmund Airport.

The H-Bahn is one of the hallmarks of TU Dortmund University. There are two stations on Campus Nord. One ("Dortmund Universität S") is directly located at the suburban train stop, which connects the university directly with the city of Dortmund and the rest of the Ruhr Area. Also from this station, there are connections to the "Technologiepark" and (via Campus Süd) Eichlinghofen. The other station is located at the dining hall at Campus Nord and offers a direct connection to Campus Süd every five minutes.

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