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Complaints Office

Two giant red coghweels on the North Campus © Jürgen Huhn​/​TU Dort­mund

Each complaint is also an opportunity. The Complaints Office provides contact points – both in the departments as well as at the central uni­ver­si­ty level – to which students can turn in cases of conflict or if they wish to make a complaint or suggestion for improvement in the area of teaching and studies.

As a rule, the Complaints Offices in the departments are the first port of call for problems in the area of teaching and studies. However, should there be reasons why the complaint cannot be handled in the de­part­ment or if it is a matter that concerns several departments or the uni­ver­si­ty as a whole, students may contact the Central Complaints Office.

Decentralized Complaints Office

There are contact persons in all departments and institutes to deal with your complaints. You can get in touch with the Complaints Office in the departments if you have a complaint or question or would like to make a suggestion for improvement.

The Complaints Offices in the departments often work closely together with the Dean’s Offices and in most cases are the departments’ Academic Coordinators at the same time. This means that they have a very good general overview as well as detailed knowledge about the respective degree programs and can handle complaints quickly. If you prefer not to contact the Complaints Offices in the departments, Central Complaints Office is also at your disposal.

Department of  Mathematics

Department of Physics

Department of Chem­is­try and Chemical Biology

Department of Computer Science

Department of Sta­tis­tics

Department of Biochemical and Chemical Engineering

Department of Mechanical Engineering

Department of Electrical Engineering and Information Technology

Department of Spatial Planning

Department of Architecture and Civil Engineering

Department of Business and Economics

Department of Educational Sciences and Psychology

Department of Rehabilitation Sciences

Department of Humanities and Theology

Department of Cultural Studies

Department of Arts and Sports Sciences

Department of Social Sciences

Central Complaints Office

Central Complaints Office is the res­pon­si­bi­li­ty of the Department of Uni­ver­sity Development and Organization and mediates above all where problems are either cross-de­part­ment or no cooperative solutions have so far been successful.

On the basis of the complaints and suggestions received, the Uni­ver­sity introduces measures to improve the organization of studies in order to ensure long-term academic quality. Central Complaints Office reports annually to the Rectorate and the Senate on the complaints received and proposes im­prove­ments. The complaints are anonymized for the report so that they cannot be traced back to the persons involved.

Aerial photo of the North and South Campus © Peter Sondermann​/​TU Dort­mund

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Location & approach

The campus of TU Dort­mund Uni­ver­sity is located close to interstate junction Dort­mund West, where the Sauerlandlinie A 45 (Frankfurt-Dort­mund) crosses the Ruhrschnellweg B 1 / A 40. The best interstate exit to take from A 45 is “Dort­mund-Eichlinghofen” (closer to South Cam­pus), and from B 1 / A 40 “Dort­mund-Dorstfeld” (closer to North Cam­pus). Signs for the uni­ver­si­ty are located at both exits. Also, there is a new exit before you pass over the B 1-bridge leading into Dort­mund.

To get from North Cam­pus to South Cam­pus by car, there is the connection via Vo­gel­pothsweg/Baroper Straße. We recommend you leave your car on one of the parking lots at North Cam­pus and use the H-Bahn (suspended monorail system), which conveniently connects the two campuses.

TU Dort­mund Uni­ver­sity has its own train station (“Dort­mund Uni­ver­si­tät”). From there, suburban trains (S-Bahn) leave for Dort­mund main station (“Dort­mund Hauptbahnhof”) and Düsseldorf main station via the “Düsseldorf Airport Train Station” (take S-Bahn number 1, which leaves every 15 or 30 minutes). The uni­ver­si­ty is easily reached from Bochum, Essen, Mülheim an der Ruhr and Duis­burg.

You can also take the bus or subway train from Dort­mund city to the uni­ver­si­ty: From Dort­mund main station, you can take any train bound for the Station “Stadtgarten”, usually lines U41, U45, U 47 and U49. At “Stadtgarten” you switch trains and get on line U42 towards “Hombruch”. Look out for the Station “An der Palmweide”. From the bus stop just across the road, busses bound for TU Dort­mund Uni­ver­sity leave every ten minutes (445, 447 and 462). Another option is to take the subway routes U41, U45, U47 and U49 from Dort­mund main station to the stop “Dort­mund Kampstraße”. From there, take U43 or U44 to the stop “Dort­mund Wittener Straße”. Switch to bus line 447 and get off at “Dort­mund Uni­ver­si­tät S”.

The AirportExpress is a fast and convenient means of transport from Dort­mund Airport (DTM) to Dort­mund Central Station, taking you there in little more than 20 minutes. From Dort­mund Central Station, you can continue to the uni­ver­si­ty campus by interurban railway (S-Bahn). A larger range of in­ter­na­tio­nal flight connections is offered at Düsseldorf Airport (DUS), which is about 60 kilometres away and can be directly reached by S-Bahn from the uni­ver­si­ty station.

The H-Bahn is one of the hallmarks of TU Dort­mund Uni­ver­sity. There are two stations on North Cam­pus. One (“Dort­mund Uni­ver­si­tät S”) is directly located at the suburban train stop, which connects the uni­ver­si­ty directly with the city of Dort­mund and the rest of the Ruhr Area. Also from this station, there are connections to the “Technologiepark” and (via South Cam­pus) Eichlinghofen. The other station is located at the dining hall at North Cam­pus and offers a direct connection to South Cam­pus every five minutes.

The facilities of TU Dort­mund Uni­ver­sity are spread over two campuses, the larger Cam­pus North and the smaller Cam­pus South. Additionally, some areas of the uni­ver­si­ty are located in the adjacent “Technologiepark”.

Site Map of TU Dort­mund Uni­ver­sity (Second Page in English).